MTN Launches AI Chatbot for its Mobile Money (MoMo) Service

Few days ago, MTN launched its first Artificial Intelligence (AI) chat bot service for its Mobile Money (MoMo) platform.

MTN MoMo AI chatbot is Africa's first artificial intelligence chatbot service. It first appearance was in Cote d’Ivoire in May 2019 and now, it will be rolling out across MTN’s MoMo footprint in the next few months.

The aim of this AI chatbot is to get customers engaged in MTN Mobile Money service without hassle. This includes payments on various social media platforms such as WhatsApp and Facebook Messenger and SMS.

In addition, the newly launched AI chatbot will be added in MTN's own newly-released instant messaging service called Ayoba.

According to the official statement by MTN;
“We are passionate about bringing the power of our mobile money solutions to more than 60 million customers across Africa over the next few years,” said MTN Group CEO Rob Shuter.

“Harnessing modern technologies like Artificial Intelligence can improve in scale, how MTN interacts with customers, enabling the customers to reach us anytime and anywhere, through a variety of channels including social networks and messaging applications.

“We can also harness the power of Artificial Intelligence to provide our customers with the right answers to their questions at the right time.

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