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Aug 6, 2018


Nigerian Banks Introduces WhatsApp Banking Service

After Airtel and MTN brought their customer care service to Whatsapp years ago, some Nigerian banks has also brought their customer care service to Whatsapp.

Banks like UBA, First Bank, and GTBank announced the introduction of WhatsApp on their digital banking, to serve as a self-service platform too.

With this service, customers will be able to carry out some basic banking services on-the-go, such as checking of account balance, opening of account and more other simple banking services.

UBA, in a statement, said its chat banker, Leo, was launched in a pilot mode on WhatsApp and will be fully available to customers by September 1, 2018.

GTBank said it would leverage on the WhatsApp Business Solution to offer Nigerians an additional channel to connect with it for enquiries, service requests and access to other basic banking services.

While First Bank of Nigeria said its WhatsApp chat banking will ensure effective services to the customers. It will enable customers to leverage the real-time messaging capabilities of the WhatsApp Business Solution to check their account balance.

Recently, WhatsApp made it known that it will start charging businesses using Whatsapp Business 0.5 cents to 0.9 cents per message (which is about N30 to N35 in Nigeria naira) for sending messages inorder to generate income.

What's your say on this one?


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  1. Very good development, but this charging will be too much

  2. Good innovation.

  3. good idea, they looking for a way to satisfy us without no stress, I love that

  4. Good idea and I hope they would include telegram as well.

  5. the idea of Banks in nigeria using Whatsapp business is not bad but the charges of WhatsApp against them is too high.

  6. Enter your comment...good up

  7. What of Ecobank do they hv watsap no